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Privacy Policy

Privacy Policy

This Privacy Policy explains how Explore Essence processes personal data when you use the website, make an inquiry, or book a guided culinary or market experience.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Privacy Office

Contact Information

Privacy email
[email protected]
Privacy phone
+262 692 56 50 31
Postal address
235 Chaussée Royale, 97460 Saint-Paul
Privacy contact
[email protected]

Use the contact details below for privacy questions or requests relating to this policy.

Contact Page
Why we process data

How We Use Personal Data

We use personal data to respond to inquiries, manage booking requests, confirm availability, collect dietary or route preferences, arrange meeting details, process payments, provide guided experiences, maintain records, improve website performance, and comply with legal obligations. We may also use limited data to communicate about changes to a booking or to handle follow-up questions after a tour.

Note
Processing is limited to the operational needs of the website and tours.
Third-party sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record management, or related administrative functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Note
Operational recipients are used only to support the website and booking process.
Sharing legal basis

Legal Disclosures

We may disclose personal data when required to comply with applicable law, lawful requests from public authorities, court orders, or similar legal obligations. We may also share information where necessary to establish, exercise, or defend legal claims.

Note
Legal disclosures are limited to what is necessary and proportionate.
01

Personal Data We Collect

We may process identification and contact details, booking and payment information, dietary preferences or restrictions you choose to provide, group size and date preferences, communication records, and limited technical data such as device or browser information. Where needed for a private culinary route or related consultation, we may also process information about route preferences and meeting arrangements.

The categories collected depend on booking, inquiry, and tour participation.
02

Sources of Personal Data

We receive data from booking requests, consultation messages, email or phone communications, payment steps, and information you provide before or during a guided experience. We may also collect technical data automatically when you visit the website, such as basic usage and device information, and we may receive limited information from service providers involved in payment processing or website operation.

Most information comes directly from you during planning and service use.
03

Types of Cookies Used

We may use essential cookies to support site security, navigation, and form functionality. We may also use preference cookies to remember selected settings and analytics cookies to understand how the website is used. Cookie duration may be session-based or persistent, depending on the purpose.

Cookie use is limited to standard website functions and basic analytics where enabled.
04

Cookie Controls

You may block or delete cookies through your browser settings. If the website offers a cookie preference tool, you can use it to manage non-essential cookies. Some cookies are necessary for basic site functions and may not be disabled without affecting the website’s operation.

Cookie choices can be adjusted through browser settings and, where available, site controls.
GDPR
EU framework

GDPR Basis for Processing

Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. The relevant basis depends on the context of the interaction, including booking, communication, payment handling, and website use.

If you are in the European Economic Area, GDPR may apply to our processing of your personal data.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
European Data Protection Board
This section is intended for individuals whose data is protected by GDPR.
Your privacy matters

GDPR Rights

Where applicable, you may request access, rectification, erasure, restriction of processing, data portability, or objection to processing based on legitimate interests. If processing relies on consent, you may withdraw consent at any time for future processing. You may also raise a complaint with the competent supervisory authority.

GDPR rights are available only where the regulation applies and subject to legal limits.
User Rights

Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. You may also have the right to receive a copy of data you provided in a portable format where this is legally available.

Available rights depend on the legal basis and the nature of the request.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to assess the request. If we cannot act on a request, we will explain the reason where permitted by law.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, customer communication, payment records, and legal compliance. When data is no longer required, we delete it or anonymize it unless a longer retention period is required by law or necessary to resolve a dispute.

Retention is based on the purpose of collection, legal duties, and recordkeeping needs.
Policy Updates

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our processing practices, website features, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.